Customer Service Intelligence Accurately identifying a problem is the first rule of problem solving. CSI provides the unbiased perception of the customer,which gives you, the keys to correction. CSI brochure |  |
CSI plugs into existing loyalty systems and analyzes customer purchase behaviour to come up with purchase projections for each customer. The unique promotion selection process of CSI makes sure that customers receive only the promotions that interest them and not spam. CSI Discovery integrates Machine Learning, an Inference Engine, and any modern telecommunication system (sms, e-mail, etc) to provide intelligent campaigns for businesses associates. Machine Learning:System Intelligence on identifying relevant promotions to mobile users.· - Extract knowledge from members’ transactional history, e.g.: purchased items,purchase frequency, items relativity (the frequency items are purchased simultaneously), etc.
- Analyze the demographic features that maximize the purchase probability.
- Periodical intelligence update for continuous learning of changing customer behaviors/buying trends.
- Continuous machine learning based on campaign tracking to ensure that the next promotional campaigns are useful to your potential customers.
Inference Engine:Ensuring campaign that meet the needs of both businesses and their customers/partners/subscribers. - Configurable system intelligence.
- Business user empowerment to overwrite the system intelligence by creating on-demand rules.
- Flexibility in prioritizing certain promotions over the others by using attribute weight selection.
- Utilization of subscribers’ interest and preference to select a useful promotion.
Modern Telecommunication System:Reaching potential customers/subscribers anytime and anywhere. - Integrated with any telecommunication network, such as broadband network, Wi-Fi, GSM, 3G, 3.5G, etc. Working with location-based infrastructure to provide campaign at the right place at the right time, reaching mobile users when they are within businesses’ vicinity.
- Flexibility on the telecommunication means used to reach the customers/subscribers, ranges from SMS, MMS, e-mail or any other available means.
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